Important Update:Transition from Pulse App to New Enhanced Services
At Prudential Cambodia, we are committed to enhancing your experience with our digital tools. Over the past years, Pulse by Prudential app has provided you with easy access to personalized health insights and policy management. We truly appreciate your trust and engagement in using Pulse.
What is changing?
As part of our ongoing effort to enhance your experience with faster, simpler solutions, the Pulse app will be no longer available, effective 7th February 2025. To better serve you, we’re introducing Prudential Telegram Bot, which offers:
- Quick access to your policy information
- Real-time customer support
- Latest updates on our products and services
- Access your digital policy certificate
What do you need to do next?
Start using our Telegram service by searching for "Prudential Cambodia" on Telegram or clicking here. Learn how to register and link your policy here:
https://www.prudential.com.kh/en/Special_Offer/Connect-n-Win-Big/Telegram.html
Need help?
We are here to support you. Please reach out to us at:
- Email: info@prudential.com.kh
- Customer service hotline: 023 964 222, 1800-212223 (Toll free)
Thank you for being a valued part of our community. We look forward to continuing to serve you with enhanced services.
Pulse FAQ
1. I cannot find the Pulse app, what happens?
The Pulse app is no longer available as part of our commitment to enhance your digital experience with faster, simpler services.
To better serve you, we’re introducing Prudential Telegram Bot which offers:
- Quick access to your policy information
- Real-time customer support
- Latest updates on our products and services
- Access your digital policy certificate
2. Why is Prudential discontinuing the Pulse app?
The Pulse app is being discontinued as part of our commitment to enhance your digital experience with faster, simpler services. This allows us to focus on tools that better meet your needs.
3. When will the Pulse app no longer be available?
The app will be discontinued effective 7th February 2025.
4. How can I know the information about the Policy?
You can use the Prudential Telegram Bot to easily access your policy information with just one click. To register and link your policy, visit this link: https://www.prudential.com.kh/en/Special_Offer/Connect-n-Win-Big/Telegram.html
Additionally, PRUService on Prudential Cambodia's website offers a range of digital policy servicing options. Through PRUService, you can manage your insurance policies, make premium payments, file claims, and access policy details, all designed to save you time and streamline processes.
5. Is my policy still active?
Please rest assured that this discontinuation of Pulse does not affect the status of your policy. We have created Telegram Bot and PruServices as a customer service function for the customer. The platform allows the customer to access to the policy information, and make a request for any inquiries.
6. What will happen to the data I have saved in the Pulse app?
We recommend saving any important data from the app before 7th February. After this date, the app will no longer be accessible.
7. What features will replace the Pulse app?
Prudential Cambodia is introducing the Prudential Telegram Bot to continue offering key services, including:
- Quick access to your policy information
- Real-time customer support
- Latest updates on our products and services
- Access your digital policy certificate
8. How can I access the Prudential Telegram Bot?
Register for the Prudential Telegram Bot is quick and easy following steps:
- Open Telegram and search for "Prudential Cambodia".
- Click on the bot and start a chat.
- Follow the instructions to link your policy. For detailed steps, visit: https://www.prudential.com.kh/en/Special_Offer/Connect-n-Win-Big/Telegram.html
9. What if I don’t use Telegram?
If you are unable to use Telegram, our team is ready to assist you through alternative support channels, including our hotline and email services.
10. I had active services on the Pulse app, such as health tracking. What happens to those?
We encourage you to save any data related to active services before the discontinuation date. At this time, we are focusing on enhancing other services to ensure a better experience.
11. Will there be additional digital tools in the future?
Yes, we are actively working on more innovative solutions to provide you with enhanced digital services. We’ll share updates as they become available.
12. What should I do if I encounter issues with the Prudential Telegram Bot?
If you encounter any issues, you can reach out to us via email at info@prudential.com.kh or call our customer service hotline at 023 964 222, 1800-212223 (Toll free). Our support team is here to help you.
13. Why should I trust the new services?
The Prudential Telegram Bot is designed to offer a faster, simpler, and more secure way to access key services, reflecting our ongoing commitment to serving you better.