Make a Claim

Whether it is an agent assisted or self submitted claim, we will assist you for an easy and quick claim process.

Claims Promise

A Prudential policy protects you and your family during life’s difficult moments. We pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.

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Our claim process

Follow our easy steps below to submit your claim request.

Step 1: Download the forms

Firstly, download the forms you need for the claim process in the Frequently Asked Questions below.

Step 2: Fill out the forms

Secondly, fill out the forms and attach supporting documents.

Step 3: Scan your forms and submit to us via email

Thirdly, scan your forms and submit the forms to us through pcla.claims@prudential.com.kh.

Step 4: Send original set of claims

Lastly, send original set of claims related documents and policy kit to claim team at V-Trust, 3rd floor.

Frequently asked questions

Required documents for your claim

A list of supplementary claim documents for a succcesful claim

Claim types	Documents you will need
Critical Illness	Early Stage A Claim Request, using the company’s form A Claim Event Notice, using the company’s form An Authorization Letter (both Khmer and English), using the company’s form A copy of the PO’s or/and beneficiary (ies)’s ID card A copy of PO or/and the beneficiary (ies)’s bank account A copy of all Medical Records related treatment from specialist doctor to support the insured event. (The records must be in Khmer or English.) Late Stage A Claim Request, using the company’s form A Claim Event Notice, using the company’s form An Authorization Letter (both Khmer and English), using the company’s form A copy of the PO’s or/and beneficiary (ies)’s ID card A copy of PO or/and the beneficiary (ies)’s bank account A copy of all Medical Records related treatment from specialist doctor to support the insured event. (The records must be in Khmer or English.) A copy of the standing order cancellation letter (if any)
Disability	Due to accident A Claim Request, using the company’s form A Claim Event Notice, using the company’s form An Authorization Letter (both Khmer and English), using the company’s form A physician’s statement of TPD, using the company’s form A copy of the PO’s bank account A copy of the PO’s ID card A copy of the police report of the insured event A copy of Medical Records related treatment (if any) Due to disease A Claim Request, using the company’s form A Claim Event Notice, using the company’s form An Authorization Letter (both Khmer and English), using the company’s form A physician’s statement of TPD, using the company’s form A copy of the PO’s bank account A copy of the PO’s ID card A copy of Medical Records related treatment
Death	Due to accident A Claim Request, using the company’s form A Claim Event Notice, using the company’s form A copy of the Family Book or Residence Book of LA A copy of the Death Certificate A copy of the beneficiary (ies)’s bank account A copy of the beneficiary (ies)’s ID card A copy of the standing order cancellation letter (if any) A copy of the police report of the insured event A copy of the corpse examination report (if any) Due to disease A Claim Request, using the company’s form A Claim Event Notice, using the company’s form A copy of the standing order cancellation letter (if any) A copy of the Family Book or Residence Book of LA A copy of the Death Certificate A copy of the beneficiary (ies)’s bank account A copy of the beneficiary (ies)’s ID card Authorization Letter (Both Khmer and English), using the company’s form. Medical Report or Medical Summary of LA’s treatment
Additional	Claimant who is legal guardian of minor beneficiary (ies), required these following documents: Copy of legal guardian’s ID card Copy of appointing legal guardian letter (in case legal guardian is not parent), certified by commune chief Copy of beneficiary (ies)’s birth certificate

Only for Disability and Death claim types:

* Claim team is responsible to assess the claim request within thirty (30) days starting from the Claim Registration Date subject to its receiving all the necessary forms and documentary evidence